Orbit
Support
Contact support
For setup, account, subscription, privacy, or bug report questions, email our support team. Please include your device model and app version, but never send passwords or verification codes.
joinorbit.helpcenter@gmail.comDetailed help and legal documents are available in English.
Detailed help (English) →Frequently asked questions
How does Orbit find crossings?
With permission, Orbit uses occasional iOS visit and location-change events to match approximate areas and times. A crossing is not proof that two people met.
Does Orbit use continuous GPS?
No. Orbit uses Apple's visit and significant-location-change services. You can turn location sharing off in Orbit or iOS Settings.
Are photos and music shared automatically?
No. Photos are uploaded when you choose to publish or send them. Orbit processes songs you send through the Share Sheet, not your automatic listening history.
Which devices are supported?
Orbit is designed for iPhone with iOS 17 or later. Account and social features require an internet connection and relevant permissions.